FAQ

Your questions, our answers.

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Orders & Shipping

What are the HeyBamboo box options?

HeyBamboo offers 3 box options for purchase:

48-rolls
24-rolls
12-rolls

How do I place an order for HeyBamboo toilet paper?

Simply visit our website, choose your desired product and quantity, and add them to your cart. Follow the checkout process to confirm your order. It's easy and secure!

What shipping options are available, and how long does delivery take?

We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days, while expedited shipping can shorten this time. Delivery times may vary based on your location.

Do you offer international shipping?

Currently, we ship primarily within the United States. However, we're working on expanding our reach to offer international shipping soon. Stay tuned for updates!

What is your return policy for HeyBamboo products?

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you can return it within 30 days for a full refund. Please visit our website for detailed return instructions.

Do you offer a subscription?

Yes, we sure do! When you subscribe, your boxes are 10% off too! Get HeyBamboo delivered to your door for free:

Every month
Every 6 weeks
Every 2 months

What if I need to pause or cancel my subscription?

Pausing or canceling your subscription can be done anytime through your account dashboard or by reaching out to us directly for assistance.

Are there any perks to subscribing to HeyBamboo?

Yes! You will save 10% on every single box! Subscribers enjoy savings on each order, flexible delivery schedules, and exclusive access to new products and special offers

How do I manage my subscription?

You can easily adjust your subscription settings, including delivery frequency and quantity, through your online account or by contacting our customer service team.

Product Features & Benefits

Why choose bamboo toilet paper over traditional options?

Bamboo toilet paper, like HeyBamboo, offers a soft and luxurious experience while being more sustainable. Bamboo grows faster than trees, uses less water, and produces more oxygen, making it an eco-friendlier choice.

Is HeyBamboo toilet paper safe for sensitive skin?

Absolutely! Our bamboo toilet paper is hypoallergenic, free from harmful chemicals and dyes, making it ideal for sensitive skin.

How soft is HeyBamboo toilet paper compared to other brands?

HeyBamboo is crafted for maximum softness and comfort without compromising strength, offering a premium experience unlike any other brand.

Can HeyBamboo toilet paper be used in all plumbing systems?

Yes, our toilet paper is designed to be safe for use in all types of plumbing systems, including septic tanks, as it is biodegradable and dissolves efficiently.

Does HeyBamboo offer any scented options?

To maintain our commitment to natural and hypoallergenic products, we do not offer scented toilet paper. Our focus is on pure, skin-friendly, and environmentally responsible products.

Environmental Impact & Sustainability

How does HeyBamboo contribute to environmental sustainability?

By using bamboo, a highly renewable resource, we minimize deforestation and water usage. We also plant a tree for every purchase, furthering our commitment to reforestation and carbon offset.

Are HeyBamboo products biodegradable?

Yes, our toilet paper is 100% biodegradable, ensuring it breaks down naturally and reduces landfill waste.

Is the packaging eco-friendly?

Absolutely. Our packaging is made from recycled materials and is fully recyclable, aligning with our mission to minimize environmental impact.

How is the bamboo sourced for HeyBamboo toilet paper?

We source our bamboo from sustainable farms that do not use pesticides or harmful chemicals, ensuring a positive impact on the environment and biodiversity.

Does HeyBamboo have any certifications for its environmental practices?

Yes, we are certified by environmental organizations that recognize our sustainable farming practices, low-impact manufacturing, and contribution to reforestation efforts.

Use & Compatibility

Is HeyBamboo safe to flush?

Yes! HeyBamboo toilet paper is designed to dissolve efficiently in water, making it safe for all plumbing systems, including low-flow toilets and septic tanks.

How does it compare in strength and durability to traditional paper?

While HeyBamboo toilet paper is super soft by design, it is also incredibly strong and durable, ensuring it holds up well during use without compromising comfort.

Can I use HeyBamboo toilet paper with a bidet?

Absolutely! Our toilet paper is compatible with bidets, offering a gentle yet effective clean.

Are there any specific storage recommendations for HeyBamboo toilet paper?

To maintain its quality and softness, we recommend storing your HeyBamboo toilet paper in a dry, cool place away from direct sunlight.

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